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Trifecta Telephony
October 21, 2025

🎉 New Salesforce Administrator Video Course Released

We’ve had the chance to work with some amazing Salesforce Admins over the years. As you may know, Salesforce has been the number 1 CRM in the Gartner magic quadrant, for many years. It may be more expensive than many others, but with it is highly customization, and with soo many features, it’s likely to… Continue reading 🎉 New Salesforce Administrator Video Course Released

This home has rock solid wifi no matter where you are.

Trifecta Telephony
October 1, 2025

Improve your WiFi and Security

As we spoke about in our last article; we discussed home WiFi and how we can improve it and the security of our networks. Today, we are going to go over a couple different equipment bundles which will improve the stability, and security of your home. As a network engineer of two decades, these are… Continue reading Improve your WiFi and Security

Trifecta Telephony
September 22, 2025

Luxury Home & Business Network Support – Optimize Performance & Privacy

Struggling with dropped Zoom calls, buffering videos, or weak Wi-Fi in certain parts of your home or office? You’re not alone. Many households and small businesses experience these problems daily. That’s where luxury home & business network support makes all the difference. With the right setup and support, your internet can be faster, more secure,… Continue reading Luxury Home & Business Network Support – Optimize Performance & Privacy

Knowledge Base Articles

Trifecta Telephony
September 4, 2022

Mitel / ShoreTel phones will not register after an Upgrade

Scenario: Last week we changed the HQ Server for one of our customers. Since then we have not been able...

Trifecta Telephony
March 28, 2022

Cannot allocate more Media channel. current active: 0 and…

Audiocodes Syslog:34758635) !! [ERROR] ServicesMngr: Cannot allocate more Media channel. current active: 0 and max is: 0 [Time:17-09@10:37:35]10:40:22.005 192.168.91.11 local0.warn ...

Trifecta Telephony
March 28, 2022

ShoreTel Conference Bridge SSL Cert location

/usr/share/apache2/htdocs/certs/

Trifecta Telephony
March 28, 2022

No Ringback on SIP calls

You may have ringback for some calls, but not others. The difference in the SIP signaling is that you may...

Trifecta Telephony
March 28, 2022

Mitel/ ShoreTel: Remote packet capture failing for virtual switch

Warning: Use caution when running OS commands on a production switch. Don’t alter the following commands unless you have approval...

Trifecta Telephony
March 28, 2022

Mitel/ ShoreTel: Dial Plan for Tiawan

These are two custom dial plansSite Plan:<001X.>xxx+X.G<002X.>xxxX.%9G<00[3-8]X.>xX.%9G<+MX.>xm0X.G Trunk Dial Plan:<+M2X.>xmX.%999G<+M[3-8]X.>xm0X.%999G

Trifecta Telephony
March 28, 2022

Polycom Server Setup

This is the configuration that was used for a VX400 VX410 series Polycom phones. Some documentation: Primary support page for...

Trifecta Telephony
March 28, 2022

PureCloud – Adding an Outbound Route for specific phone number

First create your trunk if you haven’t done so already.Now go to sites and create a new Number plan so...

Trifecta Telephony
March 28, 2022

Grab RTP Audio from Audiocodes Call Trace

Run wireshark on the PC to get this audio. On the Web GUI,Go to System – Logging – Logging SettingDebug...

Trifecta Telephony
March 28, 2022

ShoreTel AD – sync Email Address From the SMTP Email...

By default ShoreTel uses the UPN (User Principal Name) field to populate the e-mail address in the ShoreTel Director when...

Trifecta Telephony
March 28, 2022

PFX to CRT – OpenSSL commands

openssl pkcs12 -in domain.pfx -clcerts -nokeys -out domain.cer openssl pkcs12 -in domain.pfx -nocerts -nodes -out domain.key For Audiocodes:openssl pkcs12 -in domain.pfx...