Blog

  • Trifecta Telephony
  • October 1, 2025

Improve your WiFi and Security

As we spoke about in our last article; we discussed home WiFi and how we can improve it and the security of our networks. Today, we are going to go over a couple different equipment bundles which will improve the stability, and security of your home. As a network engineer of two decades, these are… Continue reading Improve your WiFi and Security

  • Trifecta Telephony
  • September 22, 2025

Luxury Home & Business Network Support – Optimize Performance & Privacy

Struggling with dropped Zoom calls, buffering videos, or weak Wi-Fi in certain parts of your home or office? You’re not alone. Many households and small businesses experience these problems daily. That’s where luxury home & business network support makes all the difference. With the right setup and support, your internet can be faster, more secure,… Continue reading Luxury Home & Business Network Support – Optimize Performance & Privacy


  • Trifecta Telephony
  • September 4, 2022

Mitel / ShoreTel phones will not register after an Upgrade

Scenario: Last week we changed the HQ Server for one of our customers. Since then we have not been able...

  • Trifecta Telephony
  • March 28, 2022

Cannot allocate more Media channel. current active: 0 and…

Audiocodes Syslog:34758635) !! [ERROR] ServicesMngr: Cannot allocate more Media channel. current active: 0 and max is: 0 [Time:17-09@10:37:35]10:40:22.005  192.168.91.11   local0.warn   ...

  • Trifecta Telephony
  • March 28, 2022
  • Trifecta Telephony
  • March 28, 2022

No Ringback on SIP calls

You may have ringback for some calls, but not others. The difference in the SIP signaling is that you may...

  • Trifecta Telephony
  • March 28, 2022

Mitel/ ShoreTel: Remote packet capture failing for virtual switch

Warning: Use caution when running OS commands on a production switch. Don’t alter the following commands unless you have approval...

  • Trifecta Telephony
  • March 28, 2022

Mitel/ ShoreTel: Dial Plan for Tiawan

These are two custom dial plansSite Plan:<001X.>xxx+X.G<002X.>xxxX.%9G<00[3-8]X.>xX.%9G<+MX.>xm0X.G Trunk Dial Plan:<+M2X.>xmX.%999G<+M[3-8]X.>xm0X.%999G

  • Trifecta Telephony
  • March 28, 2022

Polycom Server Setup

This is the configuration that was used for a VX400 VX410 series Polycom phones. Some documentation: Primary support page for...

  • Trifecta Telephony
  • March 28, 2022

PureCloud – Adding an Outbound Route for specific phone number

First create your trunk if you haven’t done so already.Now go to sites and create a new Number plan so...

  • Trifecta Telephony
  • March 28, 2022

Grab RTP Audio from Audiocodes Call Trace

Run wireshark on the PC to get this audio. On the Web GUI,Go to System – Logging – Logging SettingDebug...

  • Trifecta Telephony
  • March 28, 2022

ShoreTel AD – sync Email Address From the SMTP Email...

By default ShoreTel uses the UPN (User Principal Name) field to populate the e-mail address in the ShoreTel Director when...

  • Trifecta Telephony
  • March 28, 2022

PFX to CRT – OpenSSL commands

openssl pkcs12 -in domain.pfx -clcerts -nokeys -out domain.cer openssl pkcs12 -in domain.pfx -nocerts -nodes  -out domain.key    For Audiocodes:openssl pkcs12 -in domain.pfx...

  • Trifecta Telephony
  • March 24, 2022

ShoreTel multiple 200 OK response SIP messages

This is because the SBC is using a FQDN (in the SIP contact host field) and the switch is trying...

  • Trifecta Telephony
  • March 24, 2022

ShoreTel / Mitel Contact Centre – 400 bad request for...

or  This site can’t be reached This issue typically occurs when you have modified the settings of the ShoreTel Contact...

  • Trifecta Telephony
  • March 24, 2022

ShoreTel/ Mitel Edge Gateway Certificate Location

Certificates on the Edge Gateway are pretty straight forward. What if you are locked out of the device due to...