Scenario: Last week we changed the HQ Server for one of our customers. Since then we have not been able to register any new phones. (Existing phones are working) We’ve tried registering a new IP480 and a 6940 series phone and neither will register. Resolution: The new installation overwrote some key files that are now… Continue reading Mitel – Phones will not register after an Upgrade
- Trifecta Telephony
- September 4, 2022
Mitel – Phones will not register after an Upgrade
- Trifecta Telephony
- March 28, 2022
Cannot allocate more Media channel. current active: 0 and max is: 0
Audiocodes Syslog:34758635) !! [ERROR] ServicesMngr: Cannot allocate more Media channel. current active: 0 and max is: 0 [Time:17-09@10:37:35]10:40:22.005 192.168.91.11 local0.warn [S=36517144] [SID=b9f1b9:10:703405] ( lgr_flow)( 34758636) !! [ERROR] (#22)RTPStreamResource::AllocateResource Allocate Resource – cannot allocate DSP. probably lack of resources [Time:17-09@10:37:35] 10:40:22.006 192.168.91.11 local0.notice [S=36517145] [SID=b9f1b9:10:703405] ( media_service)( 34758637) (#8) StreamsConnector Deallocated. [Time:17-09@10:37:35] Reason… Continue reading Cannot allocate more Media channel. current active: 0 and max is: 0
- Trifecta Telephony
- March 28, 2022
ShoreTel Conference Bridge SSL Cert location
/usr/share/apache2/htdocs/certs/
- Trifecta Telephony
- March 28, 2022
Remote packet capture failing for virtual switch
Warning: Use caution when running OS commands on a production switch. Don’t alter the following commands unless you have approval from Tier 2 or higher, and you both know what you’re doing. To resolve the issue, SSH to the virtual switch. From the Bash prompt, enter su and password Mitel then from the prompt enter the following commands —1)… Continue reading Remote packet capture failing for virtual switch
- Trifecta Telephony
- March 24, 2022
ShoreTel multiple 200 OK response SIP messages
This is because the SBC is using a FQDN (in the SIP contact host field) and the switch is trying to populate an IP address. Change it to the the IP of the ShoreTel switch instead.
- Trifecta Telephony
- March 24, 2022
ShoreTel / Mitel Contact Centre – 400 bad request for admin url /ccd
or This site can’t be reached This issue typically occurs when you have modified the settings of the ShoreTel Contact Centre installation to something other than the original installation. What we are going to do here is modify the nginx files to allow for http to be the primary url instead of https. Open Each… Continue reading ShoreTel / Mitel Contact Centre – 400 bad request for admin url /ccd