ShoreTel / Mitel Contact Centre – 400 bad request for admin url /ccd

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ShoreTel / Mitel Contact Centre – 400 bad request for admin url /ccd

or 

This site can’t be reached

This issue typically occurs when you have modified the settings of the ShoreTel Contact Centre installation to something other than the original installation. What we are going to do here is modify the nginx files to allow for http to be the primary url instead of https.

Open Each of these files and Comment out the ssl on;
C:\Program Files (x86)\ShoreTel\ShoreTel Contact Center Server\nginx\conf\nginx.conf

Server {
    listen 31461 ;
    
        #ssl                         on;
        ssl_certificate             'D:\Shoreline Data\keystore\certs\server.crt';
        ssl_certificate_key         'D:\Shoreline Data\keystore\private\server.key';

C:\Program Files (x86)\ShoreTel\ShoreTel Contact Center Server\nginx\conf\nginx.conf.https

 server {
    listen 31461 ;
        #ssl                         on;
        ssl_certificate             server.crt;
        ssl_certificate_key         server.key;

Make sure this file only has http for the agent interaction centre.

C:\Program Files (x86)\ShoreTel\ShoreTel Contact Center Server\wecc.ini

SkyBootstrapperUrl=https://192.168.240.128/shorestart
ECCServiceURI=https://cc.customer.org:8433
CCD2ServiceURI=http://cc.customer.org:31461
CACServiceURI=
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