Tag: Shoretel

  • Trifecta Telephony
  • March 28, 2022

ShoreTel AD – sync Email Address From the SMTP Email Field instead of UPN

By default ShoreTel uses the UPN (User Principal Name) field to populate the e-mail address in the ShoreTel Director when syncing AD users. If you would like to sync using the AD SMTP E-mail field instead, then make the following changes to the registry: For 32-bit Windows OS, navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Shoreline Teleworks\ Or for 64-bit server… Continue reading ShoreTel AD – sync Email Address From the SMTP Email Field instead of UPN

  • Trifecta Telephony
  • March 24, 2022

ShoreTel multiple 200 OK response SIP messages

This is because the SBC is using a FQDN (in the SIP contact host field) and the switch is trying to populate an IP address. Change it to the the IP of the ShoreTel switch instead.

  • Trifecta Telephony
  • March 24, 2022

ShoreTel / Mitel Contact Centre – 400 bad request for admin url /ccd

or  This site can’t be reached This issue typically occurs when you have modified the settings of the ShoreTel Contact Centre installation to something other than the original installation. What we are going to do here is modify the nginx files to allow for http to be the primary url instead of https. Open Each… Continue reading ShoreTel / Mitel Contact Centre – 400 bad request for admin url /ccd

  • Trifecta Telephony
  • November 9, 2020

ShoreTel & Mitel Backup Scripts

This article will show you how to configure ShoreTel & Mitel Backup scripts to work with a shared network drives. This tutorial will focus on setting scripts up for the primary HQ or DVS. As easy as this seems there are some syntax sensitive areas and the entire process needs to work flawlessly in order… Continue reading ShoreTel & Mitel Backup Scripts