{"id":350,"date":"2022-09-04T16:44:34","date_gmt":"2022-09-04T14:44:34","guid":{"rendered":"https:\/\/trifectatelephony.com\/blog\/?p=350"},"modified":"2025-09-24T13:28:10","modified_gmt":"2025-09-24T11:28:10","slug":"mitel-phones-will-not-register-after-an-upgrade","status":"publish","type":"post","link":"https:\/\/trifectatelephony.com\/blog\/mitel-phones-will-not-register-after-an-upgrade","title":{"rendered":"Mitel \/ ShoreTel phones will not register after an Upgrade"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Scenario:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last week we changed the HQ Server for one of our customers. Since then we have not been able to register any new phones. (Existing phones are working) We\u2019ve tried registering a new IP480 and a 6940 series phone and neither will register.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Resolution:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The new installation overwrote some key files that are now blank.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C:\\Shoreline Data\\Keystore\\web.config\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0&#8211; Now blank<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C:\\Shoreline Data\\Keystore\\certs\\web.config\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0&#8211; Now blank<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C:\\Shoreline Data\\Keystore\\private\\system.key\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0&#8211; Now blank<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you look at your backup prior to doing the upgrade, then you will find these same files are not empty, and have a file size. Replace the new files (empty ones) with the old ones and reboot the server.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Problem should be solved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Scenario: Last week we changed the HQ Server for one of our customers. Since then we have not been able to register any new phones. (Existing phones are working) We\u2019ve tried registering a new IP480 and a 6940 series phone and neither will register. Resolution: The new installation overwrote some key files that are now&hellip; <a class=\"more-link\" href=\"https:\/\/trifectatelephony.com\/blog\/mitel-phones-will-not-register-after-an-upgrade\">Continue reading <span class=\"screen-reader-text\">Mitel \/ ShoreTel phones will not register after an Upgrade<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":351,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[14,23,36,9],"class_list":["post-350","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base","tag-mitel","tag-shoretel","tag-troubleshooting","tag-upgrade","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Trifecta Telephony | Mitel \/ ShoreTel phones will not register after an Upgrade<\/title>\n<meta name=\"description\" content=\"Last week we changed the HQ Server for one of our customers. Since then we have not been able to register any new phones.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trifectatelephony.com\/blog\/mitel-phones-will-not-register-after-an-upgrade\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trifecta Telephony | Mitel \/ ShoreTel phones will not register after an Upgrade\" \/>\n<meta property=\"og:description\" content=\"Last week we changed the HQ Server for one of our customers. Since then we have not been able to register any new phones.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trifectatelephony.com\/blog\/mitel-phones-will-not-register-after-an-upgrade\" \/>\n<meta property=\"og:site_name\" content=\"Trifecta Telephony\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-04T14:44:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-24T11:28:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/trifectatelephony.com\/blog\/wp-content\/uploads\/2022\/09\/upgrade-4075011504.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"680\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Trifecta IT Group\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Trifecta IT Group\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/trifectatelephony.com\\\/blog\\\/mitel-phones-will-not-register-after-an-upgrade#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/trifectatelephony.com\\\/blog\\\/mitel-phones-will-not-register-after-an-upgrade\"},\"author\":{\"name\":\"Trifecta IT Group\",\"@id\":\"https:\\\/\\\/trifectatelephony.com\\\/blog\\\/#\\\/schema\\\/person\\\/a699eb9fd9a5f492613bf8173043bbba\"},\"headline\":\"Mitel \\\/ ShoreTel phones will not register after an Upgrade\",\"datePublished\":\"2022-09-04T14:44:34+00:00\",\"dateModified\":\"2025-09-24T11:28:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/trifectatelephony.com\\\/blog\\\/mitel-phones-will-not-register-after-an-upgrade\"},\"wordCount\":138,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/trifectatelephony.com\\\/blog\\\/mitel-phones-will-not-register-after-an-upgrade#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/trifectatelephony.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/upgrade-4075011504.jpg\",\"keywords\":[\"Mitel\",\"Shoretel\",\"troubleshooting\",\"Upgrade\"],\"articleSection\":[\"Knowledge Base\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/trifectatelephony.com\\\/blog\\\/mitel-phones-will-not-register-after-an-upgrade\",\"url\":\"https:\\\/\\\/trifectatelephony.com\\\/blog\\\/mitel-phones-will-not-register-after-an-upgrade\",\"name\":\"Trifecta Telephony | Mitel \\\/ ShoreTel phones will not register after an Upgrade\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/trifectatelephony.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/trifectatelephony.com\\\/blog\\\/mitel-phones-will-not-register-after-an-upgrade#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/trifectatelephony.com\\\/blog\\\/mitel-phones-will-not-register-after-an-upgrade#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/trifectatelephony.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/upgrade-4075011504.jpg\",\"datePublished\":\"2022-09-04T14:44:34+00:00\",\"dateModified\":\"2025-09-24T11:28:10+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/trifectatelephony.com\\\/blog\\\/#\\\/schema\\\/person\\\/a699eb9fd9a5f492613bf8173043bbba\"},\"description\":\"Last week we changed the HQ Server for one of our customers. 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