{"id":334,"date":"2022-03-28T21:38:28","date_gmt":"2022-03-28T19:38:28","guid":{"rendered":"https:\/\/trifectatelephony.com\/blog\/?p=334"},"modified":"2025-09-24T13:28:59","modified_gmt":"2025-09-24T11:28:59","slug":"cannot-allocate-more-media-channel-current-active-0-and-max-is-0","status":"publish","type":"post","link":"https:\/\/trifectatelephony.com\/blog\/cannot-allocate-more-media-channel-current-active-0-and-max-is-0","title":{"rendered":"Cannot allocate more Media channel. current active: 0 and&#8230;"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Audiocodes Syslog:<\/strong><br>34758635) !! [ERROR] ServicesMngr:&nbsp;<strong style=\"color:red;\">Cannot allocate more Media channel. current active: 0 and max is: 0<\/strong>&nbsp;[Time:17-09@10:37:35]10:40:22.005&nbsp; 192.168.91.11 &nbsp; local0.warn&nbsp; &nbsp; [S=36517144] [SID=b9f1b9:10:703405]&nbsp; (&nbsp; &nbsp; &nbsp; lgr_flow)(&nbsp; 34758636) !! [ERROR] (#22)RTPStreamResource::<strong style=\"color:red;\">AllocateResource Allocate Resource &#8211; cannot allocate DSP. probably lack of resources<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[Time:17-09@10:37:35] 10:40:22.006&nbsp; 192.168.91.11 &nbsp; local0.notice&nbsp; [S=36517145] [SID=b9f1b9:10:703405]&nbsp; ( media_service)(&nbsp; 34758637)&nbsp; (#8) StreamsConnector Deallocated. [Time:17-09@10:37:35]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong style=\"color:#00b0ee;\">Reason for failure:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Option 1: <\/strong>no SDP ports configured or <strong>Option 2:<\/strong>&nbsp; ShoreTel does not send a telephone-event in the SDP<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong>Option 1:<\/strong><br><strong>enable music on hold on the phone system, so that the re-invite does not have:&nbsp; a=inactive <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><br>OR<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If you don&#8217;t want music on hold, then do the following below to allow the Audiocodes to use SDP channel.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><em>So we need to fix the DSP capability on your virtual SBC &#8211; at the moment, you have none. This can be resolved by doing the following:<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>* changing the parameter SBCPerformanceProfile set to 2 (optimised for transcoding) (will require a reset afterwards, complete reset after all tasks have been confirmed)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>* making sure your virtual SBC has more than 1x vCPU, it will need at least 2x CPU to do transcoding.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>* CPU cores will need to be avx capable (say avx support) &#8211; jump onto your virtual SBC CLI and run the command &#8216;show system hardware&#8217; it will output the CPU details, for example:&nbsp; <strong>CPU: Intel(R) Xeon(R) CPU E5-2650 0 @ 2.00GHz, total 2 cores&nbsp;avx support(avx)&nbsp;<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><em>What we want is the ini file to say &#8220;<span style=\"color:red;\">;Num of DSP Cores: 0&nbsp; Num DSP Channels: 0<\/span>&#8221; &#8212; but have the number be something other than 0.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Option 2:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.evernote.com\/shard\/s688\/res\/7649e489-4f1e-4cc2-af96-8dbbb6fe7810\/Audiocodes%20-%20ShoreTel%20SDP%20missing%20Telephone-Event.PNG\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">___ShoreTel inbound manipulation___<br><strong>Message Type:<\/strong> ACK<br><strong>Action Subject:<\/strong>&nbsp;body.sdp<br><strong>Condition:<\/strong> body.sdp regex (v=0)(\\r\\n)(.*)(RTP\/<strong>AVP 8 0<\/strong>)(.*)(a=inactive)(.*)<\/p>\n\n\n\n<p style=\"color:red;\"><br>AVP 8 0 has to match the order of the codec in the ShoreTel Invite SDP. If the ShoreTel codec list ever changes, then this will also have to change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong>Modify<\/strong><br>Action Value:$1+$2+$3+$4+&#8217; 101&#8217;+$5+&#8217;a=rtpmap:101 telephone-event\/8000\\\\a=fmtp:101 0-15&#8217;+$2+$6+$7<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.evernote.com\/shard\/s688\/res\/d14ca51c-148a-4e9f-a804-de521e2a31c1\/Audiocodes%20-%20Message%20Manipulations.PNG\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure you have Manipulation 3 set:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.evernote.com\/shard\/s688\/res\/5830d0cd-7e7a-4b95-92df-59d9119865e2\/IP%20Group.PNG\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If this rule is working, but you are still getting the same result, then try looking at the syslog to make sure we are matching on the rule.<br><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>o=ShoreGear 0 4 IN IP4 192.168.100.25 \ns=- \nc=IN IP4 192.168.100.25 \nt=0 0 \nm=audio 64283 RTP\/AVP 18 8 0 \na=rtpmap:18 G729\/8000 \na=rtpmap:8 PCMA\/8000 \na=rtpmap:0 PCMU\/8000 \na=inactive \n                                                                             \n1: v=0 \n\n2:  \n                                                                             \n3: o=ShoreGear 0 4 IN IP4 192.168.100.25 \ns=- \nc=IN IP4 192.168.100.25 \nt=0 0 \nm=audio 64283  \n\n4: RTP\/AVP 8 0 \n\n5:  \na=rtpmap:18 G729\/8000 \na=rtpmap:8 PCMA\/8000 \na=rtpmap:0 PCMU\/8000 \n                                                                             \n6: a=inactive \n\n7:  <\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Syslog:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">22:00:11.994&nbsp; 192.168.100.241 local0.notice&nbsp; [S=73726] [SID=bf639b:36:300]&nbsp; (&nbsp; &nbsp; &nbsp;lgr_stack)(&nbsp; &nbsp; &nbsp;70325)&nbsp; [ManSet: 3, Rule: 4] &#8211; Executed on msgId:1601 (Condition was True)[Time:25-09@22:00:12]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>Matching on AVP 8 0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I check the logs, the MM rule is working and the ACK with Telephone event is forwarded to ITSP. After there&#8217;s few more re-Invite from both endpoints that seems causing timing issue. I suggest you configure the parameter:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong>&#8216;SBCRemoteReInviteSupport&#8217; = Not Supported&#8217;<\/strong> on ITSP IP Profile.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Audiocodes Syslog:34758635) !! [ERROR] ServicesMngr:&nbsp;Cannot allocate more Media channel. current active: 0 and max is: 0&nbsp;[Time:17-09@10:37:35]10:40:22.005&nbsp; 192.168.91.11 &nbsp; local0.warn&nbsp; &nbsp; [S=36517144] [SID=b9f1b9:10:703405]&nbsp; (&nbsp; &nbsp; &nbsp; lgr_flow)(&nbsp; 34758636) !! [ERROR] (#22)RTPStreamResource::AllocateResource Allocate Resource &#8211; cannot allocate DSP. probably lack of resources [Time:17-09@10:37:35] 10:40:22.006&nbsp; 192.168.91.11 &nbsp; local0.notice&nbsp; [S=36517145] [SID=b9f1b9:10:703405]&nbsp; ( media_service)(&nbsp; 34758637)&nbsp; (#8) StreamsConnector Deallocated. [Time:17-09@10:37:35] Reason&hellip; <a class=\"more-link\" href=\"https:\/\/trifectatelephony.com\/blog\/cannot-allocate-more-media-channel-current-active-0-and-max-is-0\">Continue reading <span class=\"screen-reader-text\">Cannot allocate more Media channel. current active: 0 and&#8230;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":356,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[38,14,23,36],"class_list":["post-334","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base","tag-audiocodes","tag-mitel","tag-shoretel","tag-troubleshooting","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Trifecta Telephony | Cannot allocate more Media channel. current active: 0 and...<\/title>\n<meta name=\"description\" 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